Operations Analyst

Alliance & Leicester; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution in Chester is seeking an Operations Analyst to join their Equity Derivative Settlements team. The role focuses on providing excellent client service, resolving discrepancies, and liaising with international teams. Ideal candidates will excel in communication, numeracy, and problem-solving, with a strong emphasis on process improvement. The role offers competitive benefits and a supportive work environment.

Benefits

Private healthcare for family

Competitive pension plan

20 days of back-up childcare and adult care

Qualifications

• Experience in derivatives and customer service is desirable.
• Ability to work in a high-energy, fast-paced environment.
• Commitment to challenging the status quo.

Responsibilities

• Providing excellent client service to internal clients.
• Investigating and resolving cash settlement discrepancies.
• Liaising with Trade Support teams globally.

Skills

Excellent communication and negotiation skills

Ability to build relationships across all levels of seniority

Excellent numeracy and analytical skills

Excellent organisational skills

Keen problem solver

Tools

Excel

Outlook

Job description

Overview

Job Title: Operations Analyst

Corporate Title: Officer

Location: Chester

Company Overview

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth drives how we run our company and deliver for clients, teammates, communities and shareholders. We aim to be a great place to work, diverse and inclusive, offering competitive benefits to support well-being. We value flexibility and opportunities to learn, grow and make an impact.

Location Overview

Find us in Chester, a destination renowned for culture, history, and beauty. This role offers a global career with a world-renowned organisation while being set against the backdrop of the North Wales hills and the River Dee.

Role Description

We are seeking a dedicated Operations Analyst to join our Equity Derivative Settlements team in Chester. You will provide technical support in an industry-leading derivatives support function for one or more derivatives product areas.

The team has been established in Chester for 10 years and maintains a global contact network, including partners in Hong Kong, Singapore, London and New York. This is an opportunity for career development and relationship-building with senior colleagues across locations.

Responsibilities

• Providing excellent client service to internal clients to agree cash flows and support global business needs.
• Investigating and resolving pre- and post-cash settlement discrepancies and non-receipts; performing cash reconciliations.
• Reporting on and clearing cash breaks; analysing and resolving a wide variety of derivatives operations problems.
• Liaising with Trade Support teams in London, Hong Kong, Singapore and New York to resolve and highlight risk and break issues.
• Adding value by implementing improvements to system infrastructure and control environment; participating in project and ad-hoc testing.
• Performing root cause analysis, communicating updates to senior management, and continuously improving client service and efficiency.

What We Are Looking For

• Excellent communication and negotiation skills.
• Ability to build relationships across all levels of seniority with internal and external clients.
• Excellent numeracy and analytical skills, including data reconciliation and interpretation; good level of competence in Excel and Outlook.
• Excellent organisational skills with the ability to prioritise and multi-task in a high-energy, fast-paced, high-volume environment.
• Keen problem solver with a focus on process improvement and attention to detail and accuracy.

Skills That Will Help (optional)

• Derivative and customer service experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Ability to work with diverse viewpoints to determine the best path forward.
• Experience in engaging with a diverse set of clients to understand future business needs; continuous learner.

Benefits Of Working At Bank Of America

UK

• Private healthcare for you and your family with an annual health screen; option to purchase a screen for a partner.
• Competitive pension plan, life assurance, and group income protection for disability or health reasons.
• 20 days of back-up childcare and 20 days of back-up adult care per annum.
• Flexible core benefits with options for a wellbeing account, travel insurance, critical illness, and more.
• Flex fund to use towards benefits.
• Emotional wellbeing helpline, mental health first aiders, and virtual GP services.
• Charity payroll donations with company match.
• Arts & Culture corporate membership and discounted access to cultural institutions in the UK and Ireland.
• Volunteer opportunities in your local area.

Equal Opportunity and Conduct

Good conduct and sound judgment are crucial to our long-term success. All employees understand the expected standards of conduct and manage risk appropriately. We are an equal opportunities employer and recruit based on skills, qualifications and experience. We strive to ensure our recruitment processes are accessible and welcome adjustments as needed.

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