Operations Administrator

Additional Resources; United Kingdom; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A well-established IT solutions provider in the United Kingdom is seeking an Operations Administrator to manage day-to-day business operations. This role involves sales support, order management, and customer interaction in a fast-paced environment. Candidates should have experience in sales administration within IT and possess strong organizational skills. The position offers a competitive salary range of £35,000 - £40,000 and hybrid working options after probation.

Benefits

Competitive salary

Opportunity for career growth

Supportive team environment

Exposure to leading technology vendors

Ongoing career development opportunities

Qualifications

• Experience as an IT Sales & Operations Administrator or similar role.
• Experience within an IT reseller or technology-led organization.
• Strong administrative and organizational skills.

Responsibilities

• Support day-to-day operations across sales, finance, and customer operations.
• Manage end-to-end order processes with accurate records.
• Liaise with vendors and distributors for pricing and availability.
• Track licenses, subscriptions, and invoicing.
• Provide first-line customer support and manage contracts.

Skills

Sales support

CRM systems knowledge

Microsoft 365

Organizational skills

Administrative skills

Multi-tasking ability

Tools

CRM (HubSpot, Salesforce)

Job description

An opportunity has arisen for an Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.

As an Operations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations. This role offers a salary range of £35,000 - £40,000 and hybrid working options after probation.

You will be responsible for:

• Sales support including pricing, documentation, deal registration, and order status updates.
• End-to-end order management, from placement to delivery, with accurate CRM and system records.
• Vendor and distributor liaison for pricing, availability, lead times, and portal management.
• Licence, subscription, maintenance, and renewal tracking with proactive notifications.
• Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
• Credit control support, payment chasing, and coordination with finance/accounting systems.
• First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
• Contract, SLA, database, and compliance (including GDPR) management.

What we are looking for:

• Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
• Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
• Skilled in Microsoft 365 (Outlook, Excel, Word).
• Strong administrative and organisational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience using CRM systems (e.g. HubSpot, Salesforce) would be desirable.

What's on offer:

• Competitive salary.
• Opportunity to grow within a fast-moving IT business.
• Supportive and collaborative team environment.
• Exposure to leading technology vendors and solutions.
• Ongoing career development opportunities.

If you're a polished, ambitious IT reseller professional ready to step into leadership or already managing a team and want more influence and reward this is a standout opportunity.

Important Information:

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.