Operations Administrator

VanRath; Belfast; On-site; GBP 26,000; Full time

Job summary

A reputable recruitment agency is seeking an Operations & Admin Associate in Belfast to support a busy travel and events organization. Responsibilities include coordinating operations, maintaining customer records, and handling order dispatch. Ideal candidates are organized communicators with an interest in live events. The role offers a salary of £26,000 and benefits including free parking and private medical coverage. Join a friendly team dedicated to delivering exceptional service.

Benefits

Free parking

Private medical

Hotel discounts

Qualifications

• Experience in administrative roles preferred.
• Strong comfortable with digital systems and website updates.
• Interest in sports, concerts, or live entertainment is desirable.

Responsibilities

• Coordinate daily operational tasks and process improvements.
• Provide friendly and timely support to customers and teams.
• Ensure GDPR-compliance in customer records.
• Oversee order dispatch and client communication.
• Support project work and general administrative duties.
• Update website content and assist with front-end tasks.

Skills

Organisational skills

Attention to detail

Customer communication

Digital systems proficiency

Collaborative teamwork

Job description

VANRATH are delighted to be partnering with a highly reputable client with the Recruitment of an Operations & Admin Associate to join a growing and friendly team based in Belfast at their Titanic Quarter Location.

Location: Belfast, Titanic Quarter (office-based only)
Hours: Monday - Friday, 9am-5:30pm
Salary & Benefits: £26,000, free parking, private medical, hotel discounts

Role Overview

We are seeking an Operations Administrator to support the smooth running of a busy travel and events organisation. This role is ideal for someone who thrives in a structured environment, enjoys delivering excellent service, and is confident managing data, order fulfilment, and administrative processes. A genuine interest in sports, concerts, or live entertainment will be a great advantage.

Key Responsibilities

• Coordinate daily operational tasks and contribute to process improvements
• Deliver friendly, timely support to customers and internal teams
• Maintain accurate, GDPR-compliant customer records and documentation
• Oversee order dispatch and manage communication with clients
• Support project work, after-sales processes, and general admin duties
• Update website content and assist with light front-end tasks
• Work collaboratively across the business to promote efficiency and teamwork

Performance Expectations (KPIs)

• Order Dispatch Accuracy: 98-100%
• Dispatch Timeframe: Orders processed within 24 hours
• Customer Data Accuracy: 100% compliant and up to date
• Admin Task Delivery: All routine tasks completed within agreed schedules

Candidate Profile

• Exceptionally organised with strong attention to detail
• Confident communicator with a customer-first approach
• Comfortable using digital systems; experience with website updates is a plus
• Collaborative, proactive, and motivated to improve processes
• Interest in sports, music, or live events is desirable

For more information please reach out to Phil Doherty at VANRATH for a confidential chat about next steps.