Operational Systems Support Engineer

Prodapt Limited; Remote; GBP 80,000 - 100,000; Full time

Job summary

A telecom service provider is seeking an Operational Systems Support (OSS) Engineer for a 6-month contract with a start date of ASAP. Most of the work is expected to be remote, although there may be occasional travel to customer sites. Candidates should be SC Eligible or SC CLEARED and must have BPSS clearance. The role involves improving service focus, managing fault tickets, and applying administration on OSS applications. The daily rate is £365 outside of IR35.

Qualifications

• SC Eligible OR SC CLEARED and must have BPSS.
• Experience with OSS applications and fault ticket management.

Responsibilities

• Improve service and customer focus in OSS Operations.
• Manage the resolution of fault tickets and support application administration.
• Coordinate with IT teams for standard fixes.

Job description

Role name : Operational Systems Support (OSS) Engineer

Required start date : ASAP

Location : Warwick / Wokingham / Corsham / Farnborough ( Vast majority of work is expected to be remote; however, there may be occasional travel to customer sites.)

Duration : 6-month contract

Client : Vodafone

SC Eligible OR SC CLEARED and must have BPSS.

Day Rate : £365 per day Outside

Project name / description : DCE Programme data centre network build.

Describe the measurable activities and the stages which they are required to be provided

As part of the OSS Operations team , improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.

Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use b...