Operational Support Officer - Visits

Serco; Doncaster; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading firm in essential services, Serco, seeks a part-time Operational Support Officer in Doncaster. In this role, you will be responsible for ensuring the security and efficiency of visits at HMP Doncaster. Key tasks include liaising with unit management, conducting visitor checks, and maintaining security standards. Ideal candidates will have experience in customer service and possess NVQ2 in Customer Services. Join a collaborative team and make a meaningful impact in public service.

Benefits

Up to 6% contributory pension scheme

Supportive culture

Opportunity for career advancement

Qualifications

• NVQ2 in Customer Services is desirable.

Responsibilities

• Liaise with the Visits Unit Manager regarding daily duties.
• Ensure equipment is in working order and check all security measures.
• Physically check visitors, including ID and personal items.

Skills

Customer Services

Security Awareness

Education

NVQ2 in Customer Services

Job description

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Operational Support Officer - Visits, Doncaster

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Client:

Serco

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a774d0752ea8

Job Views:

6

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

Location: HMP Doncaster, Doncaster

• Working hours: Part-Time, hour per week

Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare.

As the Operational Support Officer you will report for duty at the appropriate time in order to check the daily detail to take up your post for the day. You will liaise with the Visits Unit Manager or PCO in charge, with regard to any special instructions for the day ahead. You will ensure any equipment at your given work station/post is in good working order and that any required test checks are completed (x-ray equipment, Vis Fingers, metal detectors etc). Operational Support Clerks should be aware of all security measures in place, within the confines of the visits department and the prison as a whole, noting and bringing to the attention of the Visits Unit Manager any discrepancies or practices by visitors or staff, which may effect such security measures. You will be physically checking all visitors which will include person, clothing and personal items. Lastly, you will be checking visitors ID is correct. Operate Camera Room and Visits Podium and advising visitors what they can and can't have in their possession under the Offender Management Act 7 and the regulations of HMP & YOI.In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.

What you need to do the job -

NVQ2 in Customer Services is desirable.

Why Serco?

• Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity:
• Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.
• Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers andarecommitted to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.