Operational Support Grade - HMP Cardiff (Prison Support Role)

HM Prison and Probation Service; Cardiff; On-site; GBP 30,000; Full time

Job summary

A public service organization is seeking an Operational Support Grade at HMP Cardiff. This role involves a variety of physical tasks, including escorting visitors, monitoring security, and supervising prisoners. The position offers a salary of £29,432 per year and includes extensive training and support. Candidates will work full-time, including nights and weekends, and no specific qualifications are needed.

Benefits

25 days annual leave increasing to 30 after 10 years

Access to Civil Service pension scheme

Retail discounts and Employee Assistance Programme

Qualifications

• No qualifications are required for this job.

Responsibilities

• Gate duties ensuring the secure entry and exit of staff, visitors, vehicles.
• Carrying out searches of staff, prisoners, visitors, and vehicles.
• Walking around the prison site to escort vehicles and contractors.
• Monitoring CCTV and reporting suspicious activities.
• Welcoming visitors and escorting them if needed.
• Supervising prisoners and helping prison officers.

Job description

Operational Support Grade - HMP Cardiff (Prison Support Role)

Employer:

HM Prison and Probation Service

Location:

Cardiff, Cardiff County

Pay:

£29,432 to £29,432 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

13/12/2025

About this job

Job description An extraordinary job.

Done by someone like you.

As part of our prison support team, your work will be varied and help to keep the prison moving.

This is an active role where you will be doing a range of physical tasks.

These can include lifting and carrying, plus long periods of standing and walking.

There will also be periods of lone working whilst undertaking tasks on both day and night shifts.

You will not always be in contact with prisoners, it depends on the prison you work in.

You will have full training and a supportive team by your side.

Address HMP Cardiff, Knox Rd, Cardiff CF24 0UG Salary £29,432 City / Town Cardiff Region Wales Travel to Work

• Some prison establishments are situated in rural locations with limited public transport options, therefore a driving licence and own transport is beneficial but is not an essential requirement of the role (unless specified). Please note that shift start and finish times are fixed and it is your responsibility to get to and from your place of work on time for the start of your shift.

Please carefully consider the location of this vacancy and your transport options.

Accommodation is not provided.

Life as an OSG Your job can include: Gate duties ensuring the secure entry and exit of staff, visitors, vehicles. carrying out searches of staff, prisoners, visitors and vehicles walking around the prison site to escort vehicles and contractors issuing and collecting staff keys and radios walking around the prison site patrolling and searching perimeter fence areas Control room operating the prison radio system monitoring CCTV, ensuring all suspicious activities are reported.

Visits welcoming visitors on their arrival escorting them if needed Correspondence monitoring and logging mail coming into the prison reporting any contraband items, preserving evidence where needed Night duties ensuring cell doors are locked and all prisoners are safely accounted for.

Reception photographing prisoners processing prisoners’ property and parcels coming into the prison.

Prisoner supervision sometimes supervising prisoners exchanging clothing and property helping prison officers escort prisoners around the prison Food delivery walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicle Driving duties collecting mail from the local sorting office, which may involve lifting heavy sacks.

Phone calls monitoring the prison’s Personal Identification Number (PIN) phone system maintaining the log of PIN phone requests from prisoners completing relevant records Procedures and protocol understanding and conforming to national and local policies, responding appropriately to incidents and emergencies You do not need any qualifications to do this job.

Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all teamwork.

National - £29,432 The salary figures quoted are for a 37-hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening, and weekend shifts.

In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro‑ratio basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme, and a Cycle to Work scheme.

Hours You will work an average of 37 hours per week, and this will include working night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance) The frequency of night shifts will vary for each Establishment and can be discussed at interview.

For an example of the shift times that you could be working please visit our website

Proud member of the Disability Confident employer scheme

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