Operational Services Manager

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large healthcare trust is seeking an Operational Services Manager Band 5 for its Cardiology Directorate in Stoke-on-Trent. The role involves assisting in the operational management of resources to ensure high-quality patient care. Key duties include managing clinical staff, monitoring training compliance, and overseeing clinic utilization. This position values staff development and inclusivity, offering a positive working environment. Interested candidates should contact the Deputy Directorate Managers for more information.

Benefits

Career development packages

Inclusive workplace culture

Supportive staff development

Qualifications

• Experience in operational management within a healthcare setting.
• Strong leadership capabilities for managing staff.
• Ability to report and monitor training and staffing metrics.

Responsibilities

• Manage Medical Secretarial and Diagnostic Administration Staff.
• Ensure clinics are fully utilized through effective clinic management.
• Monitor sickness absence and statutory training compliance.

Skills

Operational management

Team leadership

Sickness absence management

Staff training and development

Clinical administration

Job description

Operational Services Manager Band 5

An exciting opportunity has arisen for a band 5 operational services manager for the Cardiology Directorate.

You will assist the Directorate Management Senior Team, as directed by the Directorate Manager / Matron in the efficient and effective operational management of resources within Cardiology and Cardiology Diagnostics in order to deliver continually improving high quality patient care within the resources available.

Some of the Key Duties Of The Role Include

• Manage Medical Secretarial and Diagnostic Administration Staff
• RTT, Diagnostic and long wait pathway validation.
• Clinic management to ensure clinics are fully utilised
• Monitor sickness absence, Statutory and Mandatory training and PDRs in accordance with Trust Policy and ensure regular reporting is provided.
• Support with medical staffing enquiries and rota coverage.
• Work closely with the wider Directorate team to ensure operational management is covered

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details / informal visits contact: Name: Sean Davies Job title: Deputy Directorate Manager Email address: [e-mail] Telephone number: 01782 675940

If you are interested, in the first instance please contact Sean Davies or Zoe Hayes, Deputy Directorate Manager, Tel [phone]