Operational Service Manager

Coyles; Campton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government client is seeking an experienced Operational Service Manager to lead the estates and facilities delivery. You will ensure compliance, manage contracts, and provide leadership in performance improvement. Ideal candidates should have senior-level experience in asset management and strong knowledge of property compliance. This role is crucial in supporting council services across our property portfolio.

Qualifications

• Senior-level experience in estates, facilities, or asset management.
• Strong knowledge of compliance, maintenance, and health & safety.
• Proven ability to manage contracts and suppliers.

Responsibilities

• Lead operational estates and facilities functions.
• Oversee planned and reactive maintenance programs.
• Manage key contracts, ensuring supplier performance.

Skills

Estates management

Facilities management

Contract management

Risk management

Staff development

Job description

Overview

One of my local government clients is seeking an experienced Operational Service Manager to lead the delivery of estate, facilities, maintenance, and minor works across our property portfolio. This is a pivotal role within our Corporate Landlord model, ensuring that our buildings are safe, legally compliant, and strategically managed to support council services.

You will act as the key link between internal stakeholders, external contractors, and service providers, driving high performance and ensuring best value for the organisation.

Responsibilities

• Lead and manage operational estates, facilities, maintenance, and minor works functions.
• Oversee a comprehensive planned and reactive maintenance programme, ensuring compliance and efficiency.
• Manage key contracts, including cleaning, security, and maintenance services—monitoring supplier performance and procurement.
• Act as Contract Manager, with accountability for governance, supplier relationships, and performance outcomes.
• Oversee investment planning and delivery of minor works projects, ensuring compliance with statutory and lease obligations.
• Provide leadership in risk management, staff development, and performance improvement.
• Support and deputise for the Head of Asset Management, embedding the Corporate Landlord approach across the council.

Essential skills and experience

• Senior-level experience in estates/facilities/asset management.
• Strong knowledge of compliance, maintenance, and health & safety in property management.
• Proven ability to manage contracts, suppliers, and service performance.
• Experience leading multi-disciplinary teams.
• Public sector experience is desirable but not essential.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd