Operational Planner

FM Conway; Essex; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utility services provider in Essex is seeking an Operations Planner to manage daily planning of drainage works. Responsibilities include scheduling workloads, handling emergencies, and ensuring timely delivery of services. Ideal candidates will have strong communication skills and be proficient in Microsoft Office. This role offers comprehensive benefits including professional development, health, and well-being support.

Benefits

Career and professional development

23 days holiday plus bank holidays

Free on-site gym

Subsidised staff restaurant

Access to shopping discounts

Qualifications

• Excellent verbal and written communication skills.
• Strong customer focus and attention to detail.
• Ability to work as part of a team and independently.
• Preferred industry experience in wastewater operations.

Responsibilities

• Planning and scheduling workloads for planned and reactive crews.
• Handling reactive and emergency call outs.
• Ensuring timely and professional work delivery.
• Creating monthly payment applications for completed work.
• Processing operatives' wages for management approval.
• Liaising with supervisors and work teams.

Skills

Excellent communication

Customer focus

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Overview

FM Conway is currently recruiting an Operations Planner to work within our Water and Drainage Management division. As our Operations Planner, you will organise the daily planning of scheduled and emergency drainage works such as CCTV surveys, high-pressure water jetting and confined space activities. This is a permanent, full-time position based from our depot in Rayleigh.

Responsibilities

• Planning and scheduling workloads for all planned and reactive crews
• Dealing with reactive & emergency call outs
• Ensuring that all works are delivered in a timely and professional manner
• Creating the monthly payment application and updating with completed work
• Processing and inputting operatives wages for management approval
• Liaising with supervisors and work teams

Requirements

For this role, you will have excellent verbal and written communication with a strong customer focus and good attention to detail. You must have experience using Microsoft Office, and the ability to work as part of a team as well as on your own. Industry experience and knowledge of wastewater operations and confined space working is preferred but not essential.

Benefits

As our Operations Planner, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks head office you will benefit from free parking, access to our free on-site gym and subsidised staff restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.

About FM Conway and The Water and Drainage Division

FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

The Water and Drainage division offers a range of services including drainage surveys, maintenance, and rehabilitation across the whole highways networks. You will be working at the forefront of this and will benefit from one of the largest and most technically advanced transport fleets within the UK!

How to apply

So, if you would like to join the team as our Operations Planner then please click apply today, we’d love to hear from you!

Closing Date: 29/10/2025

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy

At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We look forward to receiving your application!