Operational Performance Manager - SE

Vivo Defence; Walter's Ash; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management provider in the UK is seeking an Operational Performance Manager to drive improvements across a complex operational portfolio. This role emphasizes performance analysis, supplier management, and the ability to translate data into actionable insights. Candidates should have strong experience presenting to senior stakeholders and a focus on continuous improvement within operations. The position requires agile working, with regular travel across the region and collaboration with various teams.

Qualifications

• Proven experience in a similar operational performance management role.
• Experience presenting data and reports to senior stakeholders.
• Demonstrable ability to identify trends and influence business decisions.

Responsibilities

• Analyse and interpret performance data to identify trends and service improvement opportunities.
• Design and implement strategies to address performance gaps and meet KPIs.
• Collaborate with operational teams to ensure high performance delivery.

Skills

Advanced Microsoft Excel skills

Strong supplier management skills

Excellent communication and influencing skills

Ability to analyse performance data

Job description

The Operational Performance Manager will be responsible for analysing and interpreting performance data to identify trends, risks, and opportunities for service improvement across a large, complex operational portfolio. This role will drive the design and implementation of improvement strategies to address performance gaps, embed sustainable service enhancements, and ensure operational delivery consistently meets agreed KPIs and service level agreements.

A core aspect of the role will be the use of advanced Microsoft Excel skills and large data sets to report, model, and forecast performance outcomes. You will prepare clear, insightful reports and present findings to senior stakeholders, clients, and contractors, ensuring that data‑led insights translate into tangible operational improvements. The ability to distil complex data into actionable intelligence will be central to achieving success.

The role will require close collaboration with area operational teams, directing and supporting them to deliver consistently high performance. Strong supplier management skills will also be essential, as you will oversee and challenge supplier delivery, ensuring compliance with contractual requirements and driving continuous improvement across the supply chain. Where performance falls below expectations, you will take ownership of developing, monitoring, and delivering rectification and improvement plans that achieve measurable results.

Building and maintaining strong working relationships with internal teams, senior management, clients, and contractors will be critical. Excellent communication and influencing skills are essential to create a collaborative, solution‑focused environment, ensuring client expectations are met while maintaining value for money. The role also requires a focus on efficiency and cost management, identifying and implementing savings initiatives that do not compromise service quality.

This position demands a strategic thinker with proven experience of managing live operational performance at scale, and the ability to balance long‑term process improvement with immediate, hands‑on problem solving. You will be expected to embed operational changes that deliver efficiency, strengthen accountability, and promote a culture of high performance across all service areas.

You must have demonstrable experience of working within a relevant and similar role, with experience of presenting data and reports to senior stakeholders, be a confident communicator and able to identiy trends and infuence business decisions based upon the data.

Agile working is a key feature of the role, with a base at one of VIVO's South East offices-Aldershot, Brize Norton, High Wycombe, or Bushey-and a minimum of three days per week on site. Regular travel across the region will be required to support operational teams and client engagement.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.