Operational Change Analyst

Howden; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global insurance company in the United Kingdom is seeking an Operational Change Analyst to enhance process efficiencies and implement data-driven solutions. The role offers the opportunity to work closely with senior leadership on significant technology projects and operational changes. Ideal candidates will have strong experience in the insurance sector, particularly in managing bordereaux processes, and will be responsible for coordinating operational changes while ensuring data integrity and compliance with industry standards.

Benefits

Private medical insurance

Critical illness and life insurance

Volunteer leave

Qualifications

• Experience in a fast-paced insurance environment.
• Strong technical aptitude and quick learner.
• Knowledge of Lloyd's Coverholder Reporting Standards.

Responsibilities

• Identify inefficiencies and implement solutions.
• Coordinate operational changes with teams.
• Support Head of Operations with information gathering.

Skills

Process improvement

Data integrity principles

Communication

Technical aptitude

Microsoft Excel

Education

CII accreditation (preferable)

Tools

SQL

Power BI

Power Apps

Job description

Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

Operational Change Analyst

• This is a great opportunity for an experienced Bordereaux or Data Technician who wants to use their knowledge to focus on process improvement and change delivery.
• Full time position: working 5 days a week.
• Working within a dynamic department looking to automate and streamline processes.

• Fantastic opportunity for exposure to senior leadership and C-suite teams.

The role entails identifying inefficiencies in our existing processes and working with our technical teams to design, test and implement solutions. Data is at the heart of what we do, the ideal candidate will have excellent knowledge of data integrity principles, automation and efficiency, alongside a strong knowledge of insurance and bordereaux processes. The role will be key to supporting all change impacting the operations department, owning coordination with all key teams to ensure continued service to our stakeholders.

This role suits someone who has been working in the delegated data space for several years, has been responsible for ensuring accuracy and compliance with Lloyd’s V5.2 standards and has wanted to be more involved in the delivery of technology to support these operational processes. The ideal candidate wants to have responsibility for process improvement, be involved in onboarding technology and implement solutions which harness the power of data. The successful candidate will be the face of Bordereaux Operational improvement, so we need someone who is comfortable with being a key contact, who can breakdown challenges presented by others in a meaningful way and can effectively prioritise communication alongside hands on testing and analysis. The role will come with great exposure to DUAL’s senior leadership and business unit managing directors. Successful candidates who can demonstrate business improvements will have potential involvement in wider Operations-led initiatives.

The Role

The role offers the successful candidate exposure to:

• Lloyds and Company market business
• UK and International risks written via underwriting teams in 19 locations
• Decision making on large, technology projects
• Directly working with extensive network of brokers and capacity providers
• Senior leadership and C-suite
• End-to-end change management processes, budgeting and planning

Key Responsibilities / Accountabilities

• Maintain and support development of tracking and reporting tools to manage change in Operations.
• Proactively coordinate and collaborate with teams to ensure smooth onboarding of new/renewing business and other operational change.
• Support the Head of Operations with information gathering, reporting, facilitation of change and coordination of meetings between teams.
• Self-driven development to understand the DUAL landscape and processes.
• Provide design thinking and expert knowledge supporting deliverables that underpin our strategy.
• Help to develop optimal bordereaux and reporting solutions that deliver stakeholder requirements, demonstrable efficiency improvement and robust reconciliation.
• Responsible for investigating operational issues, problems, and new opportunities.
• Recommend improvements / solutions to problems to senior leadership that are in line with operational objectives.
• Evaluate and provide assessment and alignment of potential work items in backlog to operational objectives, specifying realistic contributions to strategy and target outcomes.
• Provide initial high-level options for solution design and business impact.
• Collaborate with other technical operational teams and vendors to design and deliver solutions.
• Present ideas and progress to senior leadership
• Own development of documentation, guides and SOP’s to support initiatives and deliver documentation and training to the business teams.
• Understand requirements for internal reporting, external reporting and data quality standards of the market and ensure all solutions contribute to these objectives
• Bordereaux and Data Quality SME for all new initiatives and technology onboarding/upgrades, ensuring all solutions meet required standards

Skills and abilities needed to perform role

• Work experience in dynamic and fast-paced Insurance environment
• Proactive by nature, driven by the responsibility DUAL has to its stakeholders.
• Be culturally sensitive and be passionate about building and working with diverse teams.
• A strategic thinker with strong execution skills
• Ability to adhere to and manage deadlines.
• Ability to think at a strategic level while simultaneously rolling up the sleeves for key opportunities and to solve problems.
• Strong communication, presentation, and interpersonal skills
• Ability to juggle multiple projects while maintaining an impeccable judgment and attention to detail.
• Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs.
• Advanced knowledge of Microsoft Excel
• Knowledge of SQL, Power BI and Power Apps capabilities (or other market tools).
• Numerate with a keen attention to detail.
• Resilient and adaptable to change.
• Confident and able to develop relationships through effective communication.

Knowledge and Experience

• In depth knowledge of current Lloyds Coverholder Reporting Standards.
• An understanding of Insurance and Delegated Authority, particularly Binders.
• Knowledge of LMTOM & Market business glossary
• Experience with Written, Premium & Claims bordereaux processes
• In depth understanding of data integrity principles
• Experience with reconciliation of premiums and financial data
• Understanding of operational reports tracking KPI’s and SLA’s
• Experience with process review and improvement

Professional Qualifications

• CII accreditation preferable but not essential.

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

DUAL is where ambitious people thrive

There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding

As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.

— Family‑first policies that support you through all of life’s milestones

— Health and wellbeing benefits including private medical insurance and more

— Critical illness and life insurance cover to give you extra financial security

— A choice of rewards for every five years of service, including shares

— Volunteer leave so you can make a difference outside of work too

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set‑up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world

As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.

Permanent