Operational Administrator

The Best Connection; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Carlisle is looking for an organized Operational Administrator to support self-employed drivers with their contracts and payments. The ideal candidate should possess strong attention to detail, a professional telephone manner, and good computer skills. Responsibilities include updating driver records, processing payments, and ensuring compliance checks. The role offers a busy work environment and valuable benefits, including access to a discount platform for savings on various services.

Benefits

FREE access to Perks at Work discount platform

Responsibilities

• Supporting self-employed drivers with contracts, payments and documentation.
• Vetting new drivers and ensuring compliance checks are completed.
• Updating driver records, including bank details, addresses and identification documents.
• Processing data to ensure drivers are paid correctly and on time.
• Maintaining accurate information across our in-house systems.

Skills

Strong attention to detail

Confident and professional telephone manner

Ability to write clear and professional emails

Good general computer literacy

Strong time management skills

Job description

Operational Administrator

Location: Carlisle

Hours: Monday to Friday, 9am to 5pm.

Pay: £12.21 per hour

We are looking for an organised and reliable Operational Administrator to join our team. This role is key in keeping our driver operations running smoothly and ensuring that self‑employed drivers receive the support they need.

What you will be doing

In this role, you will be responsible for:

• Supporting self‑employed drivers with contracts, payments and documentation
• Vetting new drivers and ensuring compliance checks are completed
• Updating driver records, including bank details, addresses and identification documents
• Processing data to ensure drivers are paid correctly and on time
• Maintaining accurate information across our in‑house systems

What we are looking for

You do not need formal qualifications for this role, but the following skills are essential:

• Strong attention to detail
• Confident and professional telephone manner
• Ability to write clear and professional emails
• Good general computer literacy
• Strong time management skills and the ability to remain calm under pressure

If you are dependable, proactive and enjoy working in a busy environment, we would love to hear from you.

Benefits

We are excited to offer our workforce FREE access to Perks at Work - a comprehensive discount platform with exclusive savings on travel, home appliances, cinema tickets and more. This one‑stop shop partners with thousands of merchants to provide top value. Whether booking a getaway or buying a laptop, you can save significantly. Plus, you can suggest new merchants and enjoy access to a community academy, reinforcing our commitment to enhancing your experience with us.