Onsite Operations Engineer I – Incident & TV Broadcast Tech

Warner Bros. Entertainment; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A major media company in Greater London seeks an Operations Engineer for their Global Command Center. This role involves managing incidents, monitoring services, and supporting engineering projects. Candidates should possess strong IT understanding, familiarity with production environments, and excellent problem-solving skills. The position is 100% on-site with a focus on effective communication and teamwork. Shift work is required.

Qualifications

• Proficient understanding of IT systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills with a proactive mindset.
• Ability to follow operational procedures and document workflows clearly.
• Ability to follow operational procedures clearly.

Responsibilities

• Receive and manage incidents from various communication channels.
• Monitor services and provide resolution to incidents through various methods.
• Actively participate in larger engineering projects and on-site support.
• Provide leadership during Major Incident response.

Skills

IT systems understanding

Windows and macOS familiarity

Broadcast production exposure

Adobe Premiere Pro knowledge

Analytical skills

Communication skills

Tools

Esphere or similar systems

Esphere or similar systems

Job description

A major media company in Greater London seeks an Operations Engineer for their Global Command Center. This role involves managing incidents, monitoring services, and supporting engineering projects. Candidates should possess strong IT understanding, familiarity with production environments, and excellent problem-solving skills. The position is 100% on-site with a focus on effective communication and teamwork. Shift work is required.