Onsite IT Technician

Capita; Stafford; On-site; GBP 25,000; Full time

Job summary

A leading technology service provider seeks an Onsite IT Support Technician to provide essential IT support in Staffordshire schools. The successful candidate will be responsible for scheduled maintenance, reactive support, and project involvement. A strong background in customer service and an interest in IT are essential. Applicants should hold a full UK driving licence and have access to a vehicle. This permanent role offers a competitive salary and additional benefits.

Benefits

Competitive salary

Paid volunteering opportunities

Auto-enrolment to pension and life assurance

Cycle2work scheme

Discounts on retail and travel

Qualifications

• Strong customer-service skills needed.
• An interest in IT and willingness to help others.
• Ideally have a qualification in IT (GCSE/A Level) or equivalent.
• Full UK licence with access to own vehicle required.

Responsibilities

• Provide scheduled technical maintenance and support for ICT across schools.
• Involve in larger installations in schools as per project plans.
• Deliver reactive IT support including site visits and hardware assistance.
• Document development projects and procedures for strategic alignment.

Skills

Strong customer-service skills

Interest in IT

Qualification in IT (GCSE/A Level) or equivalent

Full UK licence with access to own vehicle

Job description

About the role

We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. In this role you will visit schools in the Staffordshire area to provide regular, scheduled IT support and ensure high quality service.

The position is‑time only and field based; you should hold a full clean UK driver licence and own vehicle to travel between sites. Training is provided – the first weeks will include shadowing a senior team member to become fully equipped to support our clients.

What you will be doing

• Provide scheduled technical maintenance and support for ICT across a set of schools.
• Involve in larger installations in schools in line with documented project plans.
• Provide reactive IT support, including telephone, remote support, site visits and assistance with hardware quotations.
• Research and document development projects and procedures for the team in line with strategic objectives.

What we are

• Strong customer‑service skills.
• An interest in IT and a career in this area.
• Ideally some qualification in IT (GCSE/A Level) or equivalent – not essential.
• Willingness to work term‑time only.
• Full UK licence with access to own vehicle.

About Entrust

Entrust is_mass joint venture between Capita and Staffordshire County Council, working with schools, academies and local authorities across the UK to provide specialist expertise around learning technologies, property and support services. We currently support over 600 schools in more than 50 local authorities and are the fastest‑growing school‑to‑school support partner in England.

What's in it for you

• A competitive basic salary of £24,043.50 (prorated to reflect part‑time nature, actual salary £20,621.93).
• The opportunity to take a paid day out of the office to volunteer for our charity partners or a cause of your choosing.
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme and fully paid maternity, adoption, shared parental leave, and two weeks of paternity pay.
• Voluntary benefits designed to suit your lifestyle – discounts on retail, socialising, health & wellbeing, travel and technology.
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• Access to our Employee Network Groups that represent every strand of diversity and allow colleagues to connect and learn on an open inclusive platform.

Next steps

Apply now to fill out our short application so that we can learn more about you.

Equal opportunities

At Capita we are committed to providing an inclusive barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer and encourage you to discuss any adjustments you might need during the recruitment process.

For incarcer us about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

Location: Stafford, United Kingdom.

Contract type: Permanent.