Onsite IT Support Engineer - West Midlands (2nd/3rd Line)

Greenfield I T Recruitment; Wolverhampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A specialist IT service provider is seeking an experienced IT Desktop Support professional for a role based in the West Midlands. The position involves attending various customer sites to deliver high levels of support. Key responsibilities include installing and preparing IT hardware, managing call queues, and performing software rebuilds of devices. The ideal candidate will possess strong knowledge of Windows 10/11, Apple products, and exceptional communication skills, contributing to a customer-first approach. Competitive salary range of £28k to £35k based on experience is offered, plus benefits.

Benefits

Benefits included

Qualifications

• Experience in providing IT Desktop Support with a customer-first approach.
• Strong problem-solving skills and attention to detail.
• Ability to perform software rebuilds of laptops and PCs.

Responsibilities

• Install and prepare new IT hardware and infrastructure.
• Manage the call queue and maintain the asset register.
• Collaborate with the 3rd line team when necessary.

Skills

Customer first approach

Good knowledge of Windows 10 / 11

Knowledge of Apple products

Problem solving skills

Great communication skills

Tools

Microsoft Teams

Microsoft Intune

Windows Server 2016

Windows Server 2019

Job description

A specialist IT service provider is seeking an experienced IT Desktop Support professional for a role based in the West Midlands. The position involves attending various customer sites to deliver high levels of support. Key responsibilities include installing and preparing IT hardware, managing call queues, and performing software rebuilds of devices. The ideal candidate will possess strong knowledge of Windows 10/11, Apple products, and exceptional communication skills, contributing to a customer-first approach. Competitive salary range of £28k to £35k based on experience is offered, plus benefits.