Onsite IT Support Engineer

Epergne Solutions; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solution provider is seeking an Onsite IT Support Engineer in London, UK, with 3-8 years of relevant experience. The individual will provide comprehensive support for endpoints and peripherals, manage AV technologies, and utilize tools like ServiceNow. Ideal candidates should have strong expertise in Windows, macOS, and networking fundamentals, along with excellent communication skills. Certifications such as CompTIA A+ or ITIL are preferred.

Qualifications

• 3-8 years of hands-on experience in onsite IT support or end-user computing.
• Strong expertise with Windows, macOS, iOS, and Android platforms.
• Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.

Responsibilities

• Provide full-scope IMAC support for endpoints and peripherals.
• Perform desktop and mobile device setup, troubleshooting, and maintenance.
• Manage depot services including asset lifecycle tracking.

Skills

Hands-on experience in onsite IT support

Strong expertise with Windows

Expertise with macOS, iOS, and Android platforms

Knowledge of networking fundamentals

Proficiency with ServiceNow

Excellent communication skills

Cultural awareness

Education

CompTIA A+

MCP

ITIL Foundation

Tools

ServiceNow

Microsoft Entra (Azure AD)

MDM tools (e.g., Ivanti)

Job description

Job Role – Onsite IT Support Engineer

Job Location – London, UK

Experience – 3-8 Years

Job Roles & Responsibilities

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
• Deliver VIP-level support for executive users and handle real-time escalations.
• Maintain and support AV / conference room technologies, resolving urgent issues promptly.
• Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
• Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
• Use ServiceNow for incident management, SLA tracking, and documentation.
• Support patch cycles, software deployments, and endpoint compliance with security / update standards.

Job Skills & Requirements

• 3-8 years of hands‑on experience in onsite IT support or end‑user computing.
• Strong expertise with Windows, macOS, iOS, and Android platforms.
• Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
• Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
• Familiarity with IT asset management, ITIL practices, and frameworks.
• Excellent interpersonal, communication, and documentation skills with cultural awareness.
• Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
• Prior experience providing VIP / executive support is a strong plus.