Onsite IT Service Desk Analyst - Customer-Focused Support

New City College; Chigwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent educational institution in Chigwell is looking for a proactive Service Desk Analyst to enhance IT support for students and staff. This on-site position involves managing IT incidents, providing first-line support for various IT queries, and maintaining service quality. Ideal candidates will have a solid understanding of Windows 10, MacOS, and M365 software, paired with outstanding customer service and problem-solving skills. Join an inclusive team dedicated to high-quality education and collaborative support.

Benefits

Career average pension scheme

Accessibility initiatives

On-site gym access

Five CPD days per year

Interest-free loans for travel

Health cash plan reimbursement

Qualifications

• Proven experience in providing 1st line support.
• Strong log management and triaging skills.
• Ability to work under pressure and solve problems logically.

Responsibilities

• Respond to IT queries professionally via different channels.
• Diagnose and provide solutions for common faults.
• Maintain records of IT assets and support ongoing projects.
• Update Knowledge Base articles for internal use.

Skills

Windows 10 / x support

MacOS X support

M365 support

Excellent communication skills

Excellent organisational skills

Outstanding customer service skills

Tools

Microsoft Office Project

IT Service Management tools

Job description

A prominent educational institution in Chigwell is looking for a proactive Service Desk Analyst to enhance IT support for students and staff. This on-site position involves managing IT incidents, providing first-line support for various IT queries, and maintaining service quality. Ideal candidates will have a solid understanding of Windows 10, MacOS, and M365 software, paired with outstanding customer service and problem-solving skills. Join an inclusive team dedicated to high-quality education and collaborative support.