Onsite Delivery Leader – Fixed-Term, Corsham

Computacenter AG & Co. oHG; Corsham; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading IT services provider is seeking a Lead Delivery Manager for a fixed-term contract in Corsham. In this role, you will lead service delivery and manage teams to ensure optimal customer satisfaction while meeting service levels and financial targets. Candidates should possess ITIL certification and experience in incident management. A collaborative and inclusive leadership style is essential for success in this role.

Qualifications

• Experience in a similar position focused on incident management.
• SC and DV clearance required.
• ITIL trained, preferably to Expert status.

Responsibilities

• Lead and manage delivery of services as promised to customers.
• Identify risks in service delivery and take measures to mitigate them.
• Ensure compliance and manage exceptions related to contracts.

Skills

IT Service Management

Team collaboration

Incident management

ITIL certification

Change management

Leadership

Creative problem-solving

Job description

A leading IT services provider is seeking a Lead Delivery Manager for a fixed-term contract in Corsham. In this role, you will lead service delivery and manage teams to ensure optimal customer satisfaction while meeting service levels and financial targets. Candidates should possess ITIL certification and experience in incident management. A collaborative and inclusive leadership style is essential for success in this role.