Online Store Manager – Lead & Elevate Customer Experience

Morrisons; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK supermarket chain is seeking an Online Manager to lead a high-performing team focused on customer satisfaction. In this role, you will empower your colleagues and ensure operational excellence across the department. Responsibilities include managing team performance, training, and implementing customer feedback strategies. The ideal candidate will possess strong communication skills, food safety knowledge, and the ability to manage budgets effectively. This position offers various benefits, including a bonus scheme, pension options, and family-friendly policies.

Benefits

Generous bonus scheme

Pension scheme

Company share options

15% employee discount

10% discount for friends/family

26 weeks maternity and adoption leave

Neonatal and fertility leave

Qualifications

• Experience in a retail management role, ideally with customer service focus.
• Flexibility and adaptability to lead teams through change.
• Strong interpersonal skills for effective communication with stakeholders.

Responsibilities

• Empower colleagues to enhance customer satisfaction.
• Champion customer service by responding to feedback.
• Lead and inspire a performance-driven team.

Skills

Great communication skills

Ability to manage teams

Customer service focus

Food safety knowledge

Budget management

Job description

A leading UK supermarket chain is seeking an Online Manager to lead a high-performing team focused on customer satisfaction. In this role, you will empower your colleagues and ensure operational excellence across the department. Responsibilities include managing team performance, training, and implementing customer feedback strategies. The ideal candidate will possess strong communication skills, food safety knowledge, and the ability to manage budgets effectively. This position offers various benefits, including a bonus scheme, pension options, and family-friendly policies.