Online Manager

Morrisons; Frankley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking an Online Manager to lead and motivate a high performing team. You'll focus on delivering exceptional customer service and operational excellence. The ideal candidate will possess strong communication and leadership skills, alongside the ability to adapt to change and manage performance standards effectively. Additional benefits include a generous bonus scheme and discount cards for staff and family.

Benefits

Generous bonus scheme

Pension scheme

15% employee discount

Qualifications

• Great communicator who shares knowledge and best practices.
• Competent Manager in Charge with strong leadership skills.
• Ability to build and maintain relationships across stakeholders.

Responsibilities

• Empower colleagues to prioritize customer service.
• Champion customer service by actively listening to feedback.
• Manage department scheduling and performance effectively.
• Deliver training to build team capability and confidence.

Skills

Effective communication

Leadership

Adaptability

Active listening

Job description

Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you. We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s).

Responsibilities

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

Qualifications

• Great communicator who will share knowledge, experience and best practices
• Competent and confident Manager in Charge
• Ability to build and maintain relationships with key stakeholders across all areas
• Remain flexible and adaptable to change, with the ability to lead the team through change
• Active listener to respond effectively to customer and colleague feedbackNecessary food safety knowledge in line with responsible department
• Ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste

Benefits

• Generous bonus scheme, pension scheme, company share options, life assurance
• Three discount cards, one for you with 15% discount and one for friends or family members with 10% off your shopping in Morrisons
• 26 weeks maternity leave and adoption leave, along with neonatal and fertility leave