Online Manager

Asda; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking an Online Manager to lead the online shopping operation, ensuring fast and friendly service. You will manage logistics, oversee a team of personal shoppers and delivery drivers, and utilize data to enhance performance. The ideal candidate will have experience in retail or logistics management, strong organizational skills, and a passion for customer service. The role offers a competitive salary and various employee benefits.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test for you and your nominated user

Discounts on Asda services

Wagestream: flexible pay access

Company pension

Wellbeing support including virtual GP

Excellent parental leave policies

Colleague recognition programme

Special offers across various services

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation ensuring quality service.
• Oversee picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and drivers to ensure delivery excellence.
• Use data to manage volume, improve efficiency and respond to feedback.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

Job Details

• Job Title: Online Manager
• Location: Donnington Wood
• Employment Type: Full time
• Contract Type: Permanent
• Shift Pattern: Work Shift: Days
• Hours per Week: 45
• Salary: Competitive salary plus benefits
• Category: Store Management
• Closing Date: 1 October 2025

Overview

At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.

Responsibilities

• Oversee the store’s online shopping operation including home delivery and click & collect.
• Manage picking, packing, and dispatching of online orders to meet quality standards and on-time delivery.
• Supervise a team of personal shoppers and delivery drivers; ensure motivation, organisation, and customer-focused service.
• Use data and insight to manage volume, improve efficiency, and respond to customer feedback.

What makes a brilliant Online Manager

• Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
• Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
• Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
• Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
• Detail-oriented: You ensure accuracy, freshness, and quality in every order.
• Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.

What you’ll bring

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas