Online Delivery Operations Lead

Sainsbury’s Group; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Dartford seeks a seasoned manager for the online picking and delivery team. The role includes planning operations, leading a large team to ensure seamless service, and managing performance and capabilities. A strong background in customer service and leadership in a fast-paced environment is essential. Benefits include discounts, annual bonuses, and substantial support for mental wellbeing and growth opportunities.

Benefits

10% discount card after 4 weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contribution matching

Cycle to Work scheme

Qualifications

• Previous line-management responsibilities in a fast-paced, operational environment.
• Demonstrated success in meeting or exceeding KPIs.
• Experience of leading a team in a fast-paced, customer-facing environment.

Responsibilities

• Plan and orchestrate delivery of online service.
• Engage and coach a large team to ensure a seamless shopping experience.
• Manage performance and conduct disciplinaries.

Skills

Leadership

Customer service

Performance management

Operational management

KPI management

Job description

A leading retail company in Dartford seeks a seasoned manager for the online picking and delivery team. The role includes planning operations, leading a large team to ensure seamless service, and managing performance and capabilities. A strong background in customer service and leadership in a fast-paced environment is essential. Benefits include discounts, annual bonuses, and substantial support for mental wellbeing and growth opportunities.