Online Assistants

Sainsbury’s Group; Gravesend; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer in Gravesend is seeking Online Assistants to support a joyful shopping experience during the festive season. Responsibilities include selecting quality products, assisting customers, and working flexibly in a fast-paced environment. Ideal candidates will possess strong attention to detail and customer service skills. Various benefits include discounts and well-being support. Temporary roles available, with potential for permanent positions.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions matched

Share schemes

Shopping discounts

Well-being support

Qualifications

• Must be above the school-leaver age in your country.
• Minimum age of 18 required for certain shifts.
• Inclusive workplace for all.

Responsibilities

• Pick and select quality products for online delivery.
• Use a handset to plan store routes and tasks.
• Handle customer queries and process orders.
• Offer assistance and support to customers.
• Build product knowledge for recommendations.
• Work flexibly in a high-energy environment.

Skills

Attention to detail

Customer service

Flexibility

Problem-solving

Education

Right to Work eligibility in the UK

Job description

Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Online Assistants, you'll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury's.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help them understand and support their role and their team effectively. Internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that colleagues may face. We proudly offer a range of development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those who achieve the highest score and therefore most closely match the essential criteria for the role.

Could you be one of our Christmas champions this year? Whether you're a Gravy Guardian, or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers.

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required, happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving in being part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoy working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store; you'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

Qualifications & Requirements

• You must be above the school‑leaver age in your country.
• If shifts cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years of age.
• You must have Right to Work eligibility in the UK.
• Your workplace will be inclusive for all.

Benefits

• Nightshift premium – an additional £2.45 per hour for work between midnight and 5 am (where applicable).
• Discount card – 10 % off at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15 % off at Sainsbury's every Friday and Saturday, and 15 % off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4 % and 7.5 % of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Well‑being support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Additional Information

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.