Online Assistant

Sainsbury’s Group; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading grocery retailer in Worcester is seeking dedicated team members to select quality products for online deliveries, assist customers, and ensure smooth store operations. Applicants should be over school-leaving age with the right to work in the UK. The position offers a nightshift premium, discounts, and comprehensive benefits. Ideal candidates thrive in fast-paced environments and are eager to learn new skills.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions match

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Qualifications

• Above school-leaver age in the UK.
• Must be at least 18 years old for early or late shifts.
• Right to Work eligibility in the UK.

Responsibilities

• Select quality products for online delivery.
• Assist with customer queries and order processing.
• Work flexibly across various store sections.

Job description

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required, we are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Comfortable in learning to use new digital tools and technology to do your job and moving shopping containers up to 15KG
• Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers

Qualifications and eligibility

• You must be above the school-leaver age in your country (School leaving age – GOV.UK)
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
• You must have Right to Work eligibility in the UK

Benefits and inclusivity

• Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
• We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us