Online Assistant

Sainsbury’s Group; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A major UK retail company is seeking enthusiastic individuals to pick and prepare products for online delivery. The role involves providing excellent customer support, handling queries, and working in a fast-paced environment with flexible hours. Ideal candidates are friendly, detail-oriented, and capable of lifting shopping containers up to 15kg. Opportunities for training and development are available.

Benefits

10% discount at Sainsbury's

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Shopping discounts and offers

Wellbeing support

Qualifications

• Happy with early morning starts and able to work flexible hours.
• Comfortable using new digital tools and technology.
• Friendly and enthusiastic about helping customers.

Responsibilities

• Pick and select products for online customers.
• Handle customer queries and process orders.
• Provide excellent customer service and support.

Skills

Customer service

Problem-solving

Attention to detail

Ability to work in a fast-paced environment

Job description

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery, or providing substitutions when items are out of stock
• Using a handset that plans your route around the store, identifying what you need to select and how long you have to complete each shop
• Working behind the scenes to handle customer queries, process orders and help load vans for Home Delivery Drivers
• Always ready to serve customers brilliantly, supporting with questions and proactively offering help
• Build great knowledge about our products, services and promotions to provide recommendations
• Working flexibly across the store as required
• Happy with early morning starts (most shifts start at 4am) and able to work in a fast-paced, physical and high-energy environment, often on your own but thriving as part of a team
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced environment, using initiative to solve problems and taking responsibility for owning tasks
• Willing to work flexibly and to a high standard across the store; you’ll be trained in a variety of skills and have opportunities to learn, develop and try new things
• Comfortable learning to use new digital tools and technology to do your job well, and able to move shopping containers up to 15kg
• Have great attention to detail, keep the store clean and clutter-free, and focus on creating the best shopping experience for customers

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks provided for colleagues in all stores
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave
• Pension – employer contributions matched between 4-7.5%
• Sainsbury’s share schemes – buy shares at discounted prices
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to the Employee Assistance Programme
• Age requirements: shifts earlier than 6am or later than 11pm require at least 18 years of age
• You must have Right to Work eligibility in the UK

Qualifications

An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. Colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to understand and support roles and teams. Our networks seek to ensure true representation and to help remove barriers. We offer development opportunities, mentorship, training and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please review the information provided. If you require reasonable adjustments during the application or interview stages, please let us know and we will endeavour to assist.

Note: About Us: Sainsbury’s company vision. Our vision is to be the most trusted retailer, where people love to work and shop. We invest in training, development and initiatives to ensure teams feel enabled to offer the best shopping experience and to be a Great Place to Work. About the Team: We look after our biggest asset – our people. Our HR teams work to support wellbeing and development, and to help colleagues thrive.

About Us

We are in the business of looking after our biggest asset: our people. Our HR colleagues have a pivotal role in creating environments that allow our colleagues to thrive, feel valued, engaged and motivated, and shine in their roles.