Shift Leader

RHR UK; Tees Valley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retail company in Tees Valley is seeking a Shift Leader to oversee store operations and ensure a high level of customer satisfaction. In this role, you will coordinate your team, manage daily duties, and drive continuous improvements in service quality. You will act as the main point of contact in the absence of the Store Manager, ensuring the store is a safe and welcoming environment for both colleagues and customers. This position offers a chance to develop leadership skills in a bustling retail environment.

Benefits

Flexible working arrangements

Community involvement initiatives

Diversity and inclusion programs

Qualifications

• Strong communication skills are required to deliver messages clearly.
• A customer-focused approach is essential to enhance shopping experience.
• Ability to solve problems effectively in a fast-paced environment.

Responsibilities

• Coordinate the team to ensure excellent customer service.
• Open and close the store, making decisions for customer safety.
• Act as the go-to person in the absence of the Store Manager.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

Job description

We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

As a Shift Leader you will take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations. You will regularly look for ways to improve service through on-the-job coaching and feedback, understand store performance, and deliver practical actions for improvement. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping ______ trip in the community
• Open/close the store and complete duty cover, ensuring all decisions are right for customers, colleagues, and everyone's safety.
• Act as the go‑to person in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager in coordinating seasonal, community and charity events to create an inclusive atmosphere.
• Maintain store cleanliness, tidiness and presentation.
• Prioritise replenishment of products that matter to customers.
• Ensure POS and shelf edge labels reflect best practices.
• Take immediate action for any overcharges and prevent recurrence.
• როგორიც proactively manage queues to deliver a great shopping experience.
• Co‑ordinate colleagues’ breaks to align with trade patterns.
• Ensure knowledge of the store and drive practical improvement actions.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver clear communication to the team.
• Suggest operational simplifications and share ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Readily resolve customer queries, leaving them with a smile.
• Adjust your service to meet each customer’s needs.
• Recognise and celebrate colleagues providing great service.
• Identify obstacles to great service and remove them.
• Resolve colleague queries in the absence of the Store Manager or appropriately escalates them.
• Ensure the store is staffed appropriately, covering short‑term absences and sickness.
• Act as a recognised Keyholder, attending alarm callouts for store safety and security.
• Monitor internal communications and act on messages promptly.
• Co‑ordinate colleagues to meet customer and operational needs, feeding back issues to the Store Manager.
• Balance time between service and replenishment areas kompromised.
• Support the Store Manager in managing store absence, ensuring return‑to‑work interviews and attendance of CSA colleagues.
• Build relationships with the Area Manager and People Partner, escalating relevant issues and seeking support when needed.

If this store has a Post Office Local, you will need to run day‑to‑day post office operations. You must pass a Post Office financial and criminal conviction background check. Failure to pass will result in withdrawal of the job offer.

You will need

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

What's in it for you

One Stop is committed to making everyday life easier for our customers. With a strong local presence we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop delivers the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both customers and colleagues and actively seek enthusiastic individuals to join our growing team.

Flexible Working

Life looks different for everyone. At One Stop we welcome conversations about flexible working to support careers, parenting, caring responsibilities, retirement or other life changes. Discuss how we can accommodate you throughout your application.

One Stop Benefits

We value our colleagues and reflect that in a wide range of benefits. To explore the full list of colleague benefits, please visit our Careers page.

• -adịghị as a proud subsidiary of the Tesco Group, One Stop operates as an independent business. While sharing the same values, our benefits may differ from those available at Tesco.*
• One Stop has the right to withdraw the vacancy before the closing date should a successfulConfirm application be received prior to the closing date. We encourage you to apply as soon as possible.*

Community Involvement

Being part of the community is central to us. We support local charities and partners entirely. Over the last decade we raised over £10.4 million for good causes and donated 1.6 million meals through FareShare and Olio, helping reduce food waste and supporting those in need.

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop. We celebrate diverse backgrounds and perspectives, ensuring fairness and respect. As a Disability Confident Leader (Level 3), we commit to an accessible and supportive environment for ач. We offer reasonable adjustments throughout the recruitment process including interviews.

We have six colleague networks (ArmedROP, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) fostering a safe, supportive environment. For more information about our networks, click here.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. We act as a responsible and sustainable business for all stakeholders, the communities we belong to and the planet.

We are dedicated to inclusive culture; everyone can truly be themselves at Tesco. We celebrate diversity and recognise the value nadat gives. We maintain diverse working patterns across business areas, delivering flexible arrangements. Everyone is welcome.

We are moving towards a blended working week, combining office and remote work. Our offices will continue to be where we connect, collaborate and innovate. Contact us to discuss your preferred arrangements.

NOTE

Should you be successful, your offer will be subject to and conditional upon the provision of your bank account details on your agreed start date.

We are proud accredited Disability Confident Leader and are committed to a fully inclusive, accessible recruitment process. For further information on support we can offer, please visit.