One Stop - Shift Leader

RHR UK; Bedworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Bedworth is seeking a Shift Leader to manage daily operations in a dynamic store environment. The ideal candidate will ensure excellent customer service, coordinate staff activities, and maintain store standards. This role requires a proactive approach to team management and a commitment to delivering a positive shopping experience. Competitive salary and growth opportunities available.

Benefits

Competitive salary

Opportunities for career growth

Qualifications

• Experience in a retail environment preferred.
• Ability to motivate and lead a team effectively.
• Strong customer service orientation.

Responsibilities

• Run duty shifts and coordinate store activities.
• Ensure store cleanliness and presentation standards.
• Manage staffing and resolve operational queries.

Skills

Team Coordination

Customer Service

Health and Safety Compliance

Education

High School Diploma or equivalent

Job description

What's in it for you :

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts and coordinating a team to deliver a clean, full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.

You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

Coordinate the team to deliver the easiest shopping trip in the community.

Opening / closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.

Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.

Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.

Making sure the store is always clean, tidy, and well presented.

Prioritise the replenishment of products that matter to our customers.

Making sure point‑of‑sale and shelf‑edge labels reflect what good looks like.

Taking immediate action for any overcharges and preventing any re‑occurrence.

Proactively manage queues in store to deliver a great shopping trip for our customers.

Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.

Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.

Following company health and safety routines and ensuring colleagues do the same.

Delivering communication to the team, ensuring they are kept well informed.

Looking at ways to simplify our operations and share these ideas with my Store Manager.

Always putting the customer first and considering them in everything I do.

Readily available to resolve customer queries, leaving them with a smile on their face.

Adjusting the service, I give to each customer to meet their needs.

Recognising and celebrating colleagues giving great service.

Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.

Resolving colleagues queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.

Ensuring the store is staffed appropriately, reacting to short‑term absences / sickness by actively finding cover for shifts.

Being a recognised Keyholder for the store, attending alarm call‑outs where necessary to ensure the safety and security of the store.

Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.

Co‑ordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).

Balancing your time across service and replenishment areas of the store.

Actively supporting your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.

Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities.

If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will therefore be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

As a Shift Leader I always champion One Stops Core Purpose and Values.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,000 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers need.

In addition to One Stops comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top‑up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2016. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from three distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be one near where you live or work.

We’re proud to have been accredited Disability Leader Level 3 and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leavers age.