One Stop - Post Office Counter Clerk

One Stop; Whitfield; On-site; GBP 23,000 - 25,000; Full time

Job summary

A convenience store in Whitfield is seeking a Post Office Counter Clerk to provide vital postal and retail services. In this role, you will deliver friendly and efficient customer service, manage financial transactions, and ensure proper handling of mail and parcels. Strong attention to detail and excellent communication skills are essential. Join a dynamic team that prioritizes customer satisfaction, while also promoting postal and financial products.

Qualifications

• Must provide friendly, efficient service across a range of products.
• Experience in customer service is preferred.
• Ability to handle sensitive documents with care.

Responsibilities

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.

Skills

Strong attention to detail

Excellent communication skills

Ability to work confidently with cash

Job description

Overview

As a Post Office Counter Clerk working within a One Stop convenience store, you play a vital dual role in delivering essential postal services and supporting the wider retail environment. You’ll be the first point of contact for customers using the Post Office, providing friendly, efficient service across a range of products including mail handling, financial services, and retail transactions. Working in a One Stop setting means you'll also contribute to the store’s overall customer experience, supporting colleagues, maintaining a clean and welcoming environment, and helping with general store duties when needed. This role requires strong attention to detail, excellent communication skills, and the ability to work confidently with cash and sensitive documents.

Responsibilities

• Deliver excellent customer service and support.
• Process sales of postage, packaging, and retail items.
• Handle mail and parcels, including weighing, franking, and dispatch.
• Carry out financial transactions and banking services.
• Promote and advise on postal and financial products.
• Maintain accurate records and balance tills.
• Follow security, compliance, and data protection procedures.
• Support general administrative and stock control tasks.

What you’ll do in a One Stop environment

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out what their needs are
• Do your best to ensure the customer finds everything they want
• Be passionate and knowledgeable about our products and services
• Always be in store, on time, smartly dressed and ready to serve
• Make sure Post Office processes and procedures are followed
• Always think 25 when serving age-restricted products
• Work as part of a team to complete store duties