One Stop - Customer Service Assistant

One Stop; Weston-super-Mare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain is seeking a Customer Service Assistant in Weston-super-Mare. The role involves providing exceptional customer service, maintaining store appearance, and ensuring safety protocols. Ideal candidates are passionate about customer engagement and thrive in a dynamic retail setting. You may also assist with Post Office operations, requiring background checks.

Qualifications

• Strong customer service skills and dedication.
• Ability to work in a fast-paced environment.
• Participate in community events and activities.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and maintain store appearance.
• Ensure safety protocols are followed at all times.
• Assist with Post Office duties if applicable.

Skills

Customer service

Teamwork

Safety procedures

Feedback handling

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, giving great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
4. Putting into practice the training I have received to ensure we work safely.
5. Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
6. Being knowledgeable about my store’s performance, understanding the part I play, and what we need to do together to deliver profit.
7. Living our values, making everyone feel welcome, and always following our policies.
8. Ensuring I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
9. Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. Following the think 25 policy when serving age-restricted products to all customers.
11. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
12. Working in a clean, tidy, and organized manner, keeping aisles clear of congestion.
13. At certain times, responsible for running the shift in the absence of the Shift Leader and Store Manager.
14. Following all training received to keep everyone safe and legal.
15. If this store has a Post Office Local, duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.