One Stop - Customer Service Assistant

Tesco; Warwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent UK retail chain is seeking a Customer Service Assistant in Warwick. This role involves providing exceptional customer service, assisting with daily operations, and maintaining store standards. Ideal candidates will excel in communication, work well in teams, and bring passion to their role. Flexible working options are available, and the position is part of a supportive community-focused team.

Benefits

Flexible working options

Employee discount

Training and development opportunities

Qualifications

• Passion for customer service and community engagement.
• Ability to work in a fast-paced retail environment.
• Commitment to safety policies and procedures.

Responsibilities

• Provide excellent customer service while assisting shoppers.
• Stock shelves and maintain store appearance.
• Handle cash and processes payments at the tills.

Skills

Customer service excellence

Effective communication

Teamwork

Job description

Overview

One Stop • St Johns Warwick • Apply by 27-Sep-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to provide feedback on their shopping trip through completing the "have your say" survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store's performance, understand the part I play and what we need to do together to deliver profit.
• Be myself, living our values, making everyone feel welcome and always following our policies.
• Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keep myself, colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Follow all training received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, duties will include day-to-day operations of the post office and you will be required to undertake a Post Office financial and criminal conviction background check; if checks fail, the job offer may be withdrawn.

What is in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks different for each of us. At One Stop, we welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, others may be carers, nearing retirement, or adapting to parenthood. Talk to us during your application about how we can support.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list of benefits, please read the Careers page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those available at Tesco.*

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates.

Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women, helping to foster a safe, supportive environment where everyone can thrive. For more information about our networks, please refer to the Careers page.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to submit your application as soon as you can.*