One Stop - Customer Service Assistant

Tesco Hungary; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you will provide exceptional service in a busy retail environment. Responsibilities include assisting customers, maintaining store cleanliness, and contributing to an inclusive atmosphere. Enjoy various employee benefits, including discounts and flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe (15% on weekends)

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

Exclusive deals at Tesco Bank

Discounted eye care via Vision Express

Discounts at Tesco Pharmacy

Discounted cash plans and savings schemes

Qualifications

• Applicants must be above school leaver age.
• Experience in customer service is desirable.

Responsibilities

• Serve customers with passion, providing excellent service.
• Maintain store appearance and assist in daily operations.
• Follow safety and security procedures diligently.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • 3-5 Clancy Road Norwich • Apply by 24-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts' start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, organized, and clutter-free environment.
• Occasionally managing shifts in absence of supervisors.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing daily operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements and encourage discussions about how we can accommodate your needs, whether you are starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales. We are committed to inclusivity and accessible recruitment, with accreditation at Disability Leader Level 3. For support details, please click here.

Please Note

Applicants must be above school leaver age. For more info, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance products at Tesco Bank
• Discounted eye care via Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, savings schemes, and more