One Stop - Customer Service Assistant

One Stop; North East; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading retail company in the North East is seeking a Customer Service Assistant to provide excellent service in a dynamic store environment. You will assist with stocking, payment processes, and ensuring a safe shopping experience while engaging with customers to enhance their experiences. This position may require you to handle store operations and run shifts in leadership absence. A commitment to customer satisfaction and safety is essential.

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in a fast-paced environment.
• Understanding of safety and legal procedures.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Stock shelves and process payments.
• Ensure store safety and cleanliness.
• Run the shift in absence of leadership.

Skills

Customer service skills

Attention to detail

Teamwork

Problem-solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip by completing the ‘Have Your Say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a welcoming and inclusive atmosphere.
• I am knowledgeable about my store’s performance and understand the part I play in delivering profit.
• I live our values, make everyone feel welcome, and follow store policies.
• I ensure I clock in and out at the start and end of my shift for accurate pay.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the Think 25 policy when serving age-restricted products to all customers.
• I respond promptly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the daily operations of the post office. I will need to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.