One Stop - Customer Service Assistant

One Stop; Exeter; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company in convenience retail is hiring a Customer Service Assistant in Exeter. This role involves delivering excellent customer service, managing inventory, and participating in various store activities. Ideal candidates are passionate about helping customers and can thrive in a dynamic retail environment.

Benefits

Flexible working arrangements

Discounts on products

Insurance and health services

Qualifications

• Passionate about customer service.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Participate in community and charity events.

Skills

Customer-centric approach

Teamwork

Education

Above school leaver’s age

Job description

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One Stop - Customer Service Assistant, Exeter

Client: One Stop

Location: Exeter, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Details

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description

One Stop, located at Exeter Woodwater Lane Heavitree, is hiring a Customer Service Assistant. Join our team to work in a fast-paced retail environment where no two days are alike.

Your role involves supporting store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance. You will focus on improving customer experience through on-the-job coaching and feedback, ensuring a safe shopping and working environment.

Responsibilities

• Serve customers with passion and pride, delivering natural, friendly service.
• Encourage customer feedback via surveys.
• Work across various store areas including online, tills, replenishment, vending, and stock routines.
• Implement safety training and procedures.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profitability.
• Follow company policies, live our values, and create a welcoming environment.
• Accurately clock in and out to ensure correct pay.
• Follow security procedures and wear safety equipment as required.
• Adhere to the 'Think 25' policy when serving age-restricted products.
• Respond promptly to assistance calls, explaining actions to customers.
• Maintain a clean, organized, and safe store environment.
• Potentially manage shifts in absence of supervisors.
• Complete all relevant training to ensure safety and legality.
• If applicable, undertake post office operations and pass necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Respectful treatment of each other
• Teamwork
• Making things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centres.

Additional Information

Applicants must be above the school leaver’s age. We offer various colleague benefits including discounts, insurance, health services, flexible working options, and more.