One Stop - Customer Service Assistant

Tesco; Ely; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store is seeking a Customer Service Assistant in Ely. This role involves providing exceptional customer service, maintaining store appearance, and handling transactions. The ideal candidate should be enthusiastic and able to work in a dynamic retail environment. Emphasis on safety and on-the-job coaching is paramount. Flexible working options and a focus on diversity are offered by the company.

Benefits

Flexible working options

Diversity and inclusion focus

Colleague benefits and accessibility support

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced retail environment.
• Willingness to adhere to safety and security procedures.

Responsibilities

• Provide excellent customer service in a retail environment.
• Assist with training and coaching for improved store service.
• Participate in community and charity events.

Skills

Customer service

Communication

Organizational skills

Job description

One Stop • Ely • Permanent • Apply by 24-Oct-2025

Overview

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. The customer is at the heart of everything we do, and you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Qualifications / Requirements

The description lists responsibilities but does not specify formal qualifications or experience requirements.

Benefits & Other Information

One Stop is committed to making everyday life easier for our customers. We offer a wide range of benefits and a welcoming environment as part of the Tesco Group. We provide flexible working options and a focus on diversity and inclusion. For details on colleague benefits and accessibility, please refer to the Careers Page.