One Stop - Customer Service Assistant

One Stop; Dawlish; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant in Dawlish. The role involves serving customers, maintaining the store's appearance, and ensuring a friendly shopping environment. Candidates should be passionate about customer service, able to work in a team, and follow safety protocols.

Benefits

Flexible working arrangements

Discounts and savings schemes

Health services

Qualifications

• Passionate about serving customers and improving service.
• Must practice safety and legal training.
• Ability to maintain cleanliness and organization.

Responsibilities

• Serve customers and deliver great service.
• Encourage customer feedback and participate in events.
• Follow safety procedures and ensure store organization.

Skills

Customer service

Communication

Teamwork

Job description

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One Stop - Customer Service Assistant, Dawlish

Client: One Stop

Location: Dawlish, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 77adc390a30c

Job Views: 6

Posted: 19.08.2025

Expiry Date: 03.10.2025

Job Description:

One Stop • Dawlish • Apply by 13-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for shift payments.
• Following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all safety and legal training.

If this store has a Post Office Local, duties include managing daily operations, requiring passing a background check for the Post Office role. If checks fail, the offer is withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat each other how we like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. As a Tesco subsidiary, we operate from multiple distribution centers and serve local communities with convenience and care.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, health services, flexible working, and more.