One Stop - Customer Service Assistant

One Stop; Coventry; On-site; GBP 18,000 - 22,000; Full time

Job summary

A reputable retail chain is seeking a Customer Service Assistant in Coventry. This role focuses on delivering exceptional customer service and supporting various store operations. Ideal candidates should have strong teamwork and communication skills, and the ability to thrive in a dynamic retail environment. Knowledge of safe working practices is essential as responsibilities may include managing the Post Office Local, ensuring customer satisfaction at all times.

Qualifications

• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide excellent customer service and assist in daily operations.
• Stock shelves and maintain store appearance.
• Manage daily operations of the Post Office Local if applicable.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing natural service.
• I actively encourage customers to give feedback through the ‘have your say’ survey.
• I work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
• I apply the training I have received to ensure safe working practices.
• I participate in seasonal, community, and charity events to create an inclusive atmosphere.
• I understand my store’s performance and my role in delivering profit.
• I live our values, make everyone feel welcome, and follow store policies.
• I clock in and out at the start and end of my shift to ensure accurate payment.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond promptly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I work in a clean, tidy, and organized manner, keeping aisles clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to ensure safety and legality in the store.
• If this store has a Post Office Local, my duties will include managing daily operations of the Post Office, which requires passing a financial and criminal background check. If the checks fail, the job offer will be withdrawn.