One Stop - Customer Service Assistant

One Stop; Braintree; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail store is seeking a Customer Service Assistant in Braintree. The ideal candidate will provide excellent customer service, manage stock, and assist in the daily operations of the store. Responsibilities include engaging with customers, handling payments, and maintaining a safe environment. Candidates must be adaptable and enthusiastic about the retail sector.

Qualifications

• Passionate about customer service and able to engage customers effectively.
• Ability to follow security procedures and ensure a safe shopping environment.
• Flexibility to work across different areas of the store.

Responsibilities

• Provide excellent customer service and assist in store operations.
• Stock shelves and maintain store appearance.
• Handle payments and manage self-service checkout assistance.

Skills

Excellent customer service

Attention to detail

Ability to work in a team

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

1. I know my customers and serve them with passion and pride, providing great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
4. I put into practice the training I have received to ensure we work safely.
5. I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
6. I am knowledgeable about my store’s performance, understand the part I play, and know what we need to do together to deliver profit.
7. I am myself, living our values, making everyone feel welcome, and always following our policies.
8. I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
9. I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I always follow the think 25 policy when serving age-restricted products to all customers.
11. I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
12. I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
13. At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.