One Stop - Customer Service Assistant

Tesco; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local retail store in Basingstoke seeks a Customer Service Assistant. You'll be vital in enhancing customer satisfaction, working across various store areas, and maintaining store standards. Ideal candidates should demonstrate a passion for customer service and teamwork in a dynamic setting. The role offers opportunities for flexible working to accommodate different lifestyles.

Benefits

Flexible working options

Community involvement opportunities

Employee benefits and support

Qualifications

• Ability to provide excellent customer service.
• Experience in a fast-paced retail environment is advantageous.
• Willingness to follow safety procedures.

Responsibilities

• Deliver great customer service and assist customers.
• Maintain store appearance and stock shelves.
• Participate in community events and follow training for safety.

Skills

Customer service

Teamwork

Communication

Job description

Overview

One Stop • OneStop Stores Shakespeare Road Popley Basingstoke · Permanent · Apply by 11-Oct-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

What is in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. At One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers, and that is reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please read the Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations to give back in meaningful ways.

Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you can make a real difference.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Everyone is treated fairly and with respect. Diversity and inclusion are core to our values. We are committed to accessibility and provide reasonable adjustments throughout the recruitment process to ensure fair opportunities. For more information about accessibility support, please refer to the Careers Page.

We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. These networks help foster a safe, supportive environment where everyone can thrive. For more information about our networks, please refer to the Careers Page.

*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found early. We encourage you to submit your application promptly.*

Responsibilities

• Know customers and serve them with passion and pride, delivering great natural service.
• Encourage customers to provide feedback through the 'have your say' survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community and charity events to create a welcoming atmosphere.
• Be knowledgeable about store performance and the role you play in delivering profitability.
• Represent the values of One Stop, make customers feel welcome, and follow store policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Keep yourself, colleagues and customers safe by following security procedures and using safety equipment where available.
• Follow the Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
• Maintain a clean, tidy, and organised store with clear aisles.
• Occasionally run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep yourself, others, and the store safe and compliant.
• If applicable, duties may include Post Office Local operations and related checks (background checks required). If checks fail, a job offer may be withdrawn.