One Stop - Customer Service Assistant

One Stop; Abingdon; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail store in Abingdon seeks a Customer Service Assistant to enhance customer experience and support store operations. The role involves providing excellent customer service, stocking shelves, and processing payments. The ideal candidate is passionate about customer interactions and able to follow safety procedures in a fast-paced environment.

Qualifications

• Strong customer service skills and a passion for helping customers.
• Ability to work in a fast-paced retail environment.
• Understand and follow safety and security protocols.

Responsibilities

• Provide excellent customer service and assist with daily store operations.
• Stock shelves and maintain store appearance.
• Process payments and keep the store clean and organized.

Skills

Customer service

Teamwork

Attention to detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback through the ‘have your say’ survey.
• I work across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• I apply the training I have received to ensure safe working practices.
• I participate in seasonal, community, and charity events to create an inclusive atmosphere.
• I am knowledgeable about my store’s performance and understand my role in delivering profit.
• I live our values, make everyone feel welcome, and follow store policies.
• I clock in and out at the start and end of my shift to ensure accurate payment.
• I keep myself, colleagues, and customers safe by following security procedures and using safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond promptly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I keep the store clean, tidy, and organized, ensuring aisles are clear.
• At times, I may be responsible for running the shift in the absence of my Shift Leader or Store Manager.
• I follow all training to ensure safety and legality within the store.
• If this store has a Post Office Local, my duties will include managing daily operations of the post office, which requires passing a Post Office Financial and criminal background check. If these checks fail, the job offer will be withdrawn.