Onboarding Lead

UCS College Group; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in Taunton seeks an Onboarding Lead to manage the onboarding function for apprenticeships and training programs. The ideal candidate will oversee the onboarding process, ensuring compliance and customer service standards are met while managing a team of coordinators. A proactive, detail-oriented individual will thrive in improving processes and enhancing customer experiences. This role is crucial for maintaining high-quality partnerships at the institution.

Qualifications

• Experience in managing teams and leading onboarding processes.
• Strong attention to detail and a proactive approach to process improvement.
• Ability to work collaboratively across departments and with stakeholders.

Responsibilities

• Lead the employer and learner onboarding function for seamless experiences.
• Manage a team of Onboarding Coordinators to maintain quality standards.
• Collaborate with teams to ensure accurate and timely onboarding activities.

Job description

To lead the employer and learner onboarding function for UCS College Group, ensuring every partnership starts with a seamless, professional and high-quality experience. The postholder will oversee the full onboarding process across Apprenticeships and other training programmes, ensuring all administrative, compliance and customer service standards are consistently met.

The Onboarding Lead will manage and motivate a team of Onboarding Coordinators, embedding efficient systems, clear processes and a customer-focused culture that reflects the Group's commitment to excellence. They will work closely with curriculum, compliance and operations teams to ensure all onboarding activities are accurate, timely and aligned with funding and delivery requirements.

Working collaboratively with the Customer Insight Manager, the postholder will also contribute to the ongoing development of onboarding systems and digital tools, helping to automate and enhance processes through CRM and data-driven insight.

This role is ideal for a detail-focused, proactive professional who thrives on process improvement, customer experience, and team development