Onboarding Coordinator

Impact Food Group; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading catering company in Woking is seeking a highly organized Candidate Onboarding Coordinator. You will ensure a smooth onboarding experience for new hires by managing logistics and communication. The ideal candidate has experience in HR or recruitment, strong organizational skills, and a customer service mindset. This role is crucial for supporting employee experience and improving onboarding processes.

Qualifications

• Experience in an HR, Recruitment or administrative role in a fast-paced environment.
• Strong organizational and time-management skills to manage multiple tasks.
• High attention to detail in handling sensitive information.

Responsibilities

• Act as the first point of contact for new hires during onboarding.
• Coordinate with hiring managers and ensure timely job postings.
• Guide new hires through onboarding with thorough communication.

Skills

Organizational skills

Time management

Attention to detail

Customer service mindset

Problem-solving

Education

1 year in HR or recruitment coordination

Tools

HRIS systems

Applicant Tracking Systems (ATS)

Microsoft Office/Google Workspace

Job description

Onboarding Coordinator ( Candidate Experience )

At Impact Food Group, we’re more than just a school caterer. We’re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We’re constantly learning, evolving, and improving — every way, every day.

Through our industry-leading brands — Innovate, Hutchison, Cucina, and Chapter One — we cater for over 550,000 students and operate in more than 900 schools nationwide, growing every year.

We’re now looking for a talented and highly organised Candidate Onboarding Coordinator to join our People Team and play a vital role in supporting our people operations and employee experience.

Guided by our values integrity, bold, impactful, humble, and community; you will help us shape a workplace and culture we can all be proud of.

What You’ll Be Doing

As a Candidate Onboarding Coordinator, you’ll be the first point of contact to ensure a smooth, positive experience for new hires from offer acceptance through their first day. This role bridges recruitment and HR operations, managing the administrative and logistical steps of onboarding while serving as the primary point of contact for incoming employees.

Key Responsibilities

• Ensure job adverts are posted promptly across relevant platforms when new requisitions are received.
• Coordinate with hiring managers to confirm posting details and address any queries related to open roles.
• Monitor postings for accuracy, visibility, and timely updates.
• Track posting activity to ensure consistency and alignment with recruitment needs.

Onboarding Coordination

• Guide new hires through the onboarding process, ensuring all documentation, background checks, and compliance requirements are completed accurately and on time.
• Schedule and coordinate orientation sessions, training, and first-day logistics.
• Provide timely communication to candidates regarding next steps, requirements, and expectations.

Documentation & Compliance

• Send out offer letters via ATS and onboarding paperwork.
• Maintain accurate records in ATS systems, ensuring data integrity and compliance with labour regulations.

Candidate Experience

• Act as the main point of contact for new hires during the onboarding process, addressing questions and providing guidance.
• Deliver a welcoming and professional experience that reflects the company’s values and culture.
• Collect feedback from new hires to continually improve onboarding processes.

More About You

• Experience in an HR, Recruitment or administrative role, ideally in a fast-paced environment.
• 1 year of experience in HR, recruitment coordination, or administrative support (onboarding experience a plus).
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• High attention to detail and accuracy in handling sensitive information.
• Proficiency in HRIS systems, applicant tracking systems (ATS), and Microsoft Office/Google Workspace tools.

Key Competencies

• Customer service mindset with a passion for delivering an excellent candidate experience.
• Ability to build strong working relationships across departments.
• Problem-solving skills and adaptability in a fast-paced environment.
• Professionalism, discretion, and respect for confidentiality.

If you’re a collaborative, solution-focused administrator who thrives in a busy and purposeful environment, we’d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.