On-Site Service Delivery Lead (DV Cleared)

TwinStream; Cheltenham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service management provider is seeking a Service Manager in Cheltenham to oversee the provision of cross-domain services for a government customer. The role includes managing a team of engineers, ensuring timely incident response, and continuous service improvement. Candidates must have experience in managed service provision to public sector clients, excellent communication skills, and active DV clearance. Offering competitive pay in a dynamic working environment.

Qualifications

• Experience managing services for public sector customers.
• Excellent written and verbal communication skills are essential.
• Must demonstrate a proactive and adaptable mindset.

Responsibilities

• Manage a team of engineers to support the cross-domain system.
• Ensure timely response to incidents and oversee the incident management process.
• Liaise with customer and supplier stakeholders to manage and resolve issues.

Skills

Managed service provision experience

Strong communication skills

Proactive approach

Adaptability

Familiarity with ITSM frameworks (ITIL, ISO 20000)

Familiarity with Service Integration and Management (SIAM)

DV clearance

Job description

A leading service management provider is seeking a Service Manager in Cheltenham to oversee the provision of cross-domain services for a government customer. The role includes managing a team of engineers, ensuring timely incident response, and continuous service improvement. Candidates must have experience in managed service provision to public sector clients, excellent communication skills, and active DV clearance. Offering competitive pay in a dynamic working environment.