On-Site IT Support Technician

Stefanini EMEA; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT support provider in Greater London seeks an experienced IT Support Specialist. This role involves delivering high-quality customer service and hands-on support in a fast-paced environment. Responsibilities include troubleshooting hardware/software issues, coordinating with vendors, and managing user accounts. Ideal candidates will have at least 5 years of on-site support experience and relevant IT certifications. This is a contract position offering the chance to be part of an ambitious team committed to excellence.

Qualifications

• At least 5 years experience in on‑site support.
• Proficiency in local language and a good level of English.
• Advanced user in iOS and Android.

Responsibilities

• Provide support that meets or exceeds customer expectations.
• Troubleshoot hardware and software issues.
• Coordinate with third‑party vendors for problem resolution.

Skills

Customer oriented

Analytical thinking

Advanced MS Office 365 skills

Team player

Proficient in local language and English

Ability to manage stress effectively

Education

ITIL V3 Foundation Certification

Microsoft Operating System / Office Certification(s)

Tools

Webex

Skype for Business

Zoom

Job description

A leading IT support provider in Greater London seeks an experienced IT Support Specialist. This role involves delivering high-quality customer service and hands-on support in a fast-paced environment. Responsibilities include troubleshooting hardware/software issues, coordinating with vendors, and managing user accounts. Ideal candidates will have at least 5 years of on-site support experience and relevant IT certifications. This is a contract position offering the chance to be part of an ambitious team committed to excellence.