On-Site IT Support Specialist — UK Travel & Growth

TUI; Guisborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international travel company in the UK is seeking an IT Support Technician to be the first point of contact for IT issues. You will analyze and resolve incidents, document processes, and provide user training. The ideal candidate has vocational qualifications in IT support and strong problem-solving skills. This is an on-site role with travel required across locations in the UK, offering various employee benefits.

Benefits

Attractive remuneration

Bonus opportunity

Exclusive travel perks & discounts

Health & wellbeing support

Qualifications

• Relevant experience in a similar IT support role.
• Experience with systems used in tourist core processes.
• Ability to create manuals and conduct training sessions.

Responsibilities

• Analyze and resolve 1st and 2nd line IT incidents.
• Document process flows for applications, hardware, and software.
• Manage the remediation process of outages and incidents.

Skills

Problem-solving abilities

Strong English communication

Customer-first mindset

Organizational skills

Collaborative nature

Self-motivation

Education

Vocational qualification as an IT systems clerk/technician

Job description

An international travel company in the UK is seeking an IT Support Technician to be the first point of contact for IT issues. You will analyze and resolve incidents, document processes, and provide user training. The ideal candidate has vocational qualifications in IT support and strong problem-solving skills. This is an on-site role with travel required across locations in the UK, offering various employee benefits.