On-Site IT Service Desk Analyst - First-Line Support

Marble Grange Group; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK IT service provider is seeking a proactive and customer-focused Service Desk Analyst to support over 6,000 users. The role involves delivering exceptional technical support, troubleshooting incidents, and improving service delivery. The ideal candidate will have experience in a Technical Service Desk or ITIL environment and strong knowledge of Microsoft technologies such as Office 365, Teams, and Azure AD. The position is based in Dartford, fully on-site, and requires strong problem-solving and communication skills.

Qualifications

• Experience in a Technical Service Desk / ITIL environment.
• Proactive approach to customer service.
• Strong knowledge of Microsoft technologies.

Responsibilities

• Provide first-class technical support to users.
• Resolve incidents and requests within SLA.
• Monitor Service Desk queue for timely responses.

Skills

Customer service

Problem-solving

Communication

Time management

Team collaboration

Education

ITIL Foundation (ideally V4)

Tools

Office 365

ServiceNow

Azure AD

VPNs

Job description

A leading UK IT service provider is seeking a proactive and customer-focused Service Desk Analyst to support over 6,000 users. The role involves delivering exceptional technical support, troubleshooting incidents, and improving service delivery. The ideal candidate will have experience in a Technical Service Desk or ITIL environment and strong knowledge of Microsoft technologies such as Office 365, Teams, and Azure AD. The position is based in Dartford, fully on-site, and requires strong problem-solving and communication skills.