On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent

Fortis Hayes; Lincoln; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT support company is looking for an On-Site IT Support Engineer in Burton On Trent. The role will focus on providing troubleshooting for Windows, macOS, and mobile devices, device imaging and deployment, and managing asset operations. Candidates should have 3–5 years of IT experience, necessary technical skills, and strong customer service abilities. This position supports a dynamic global healthcare innovator's IT ecosystem.

Benefits

Opportunity for long-term growth

Structured workflow

Qualifications

• 3–5 years IT experience required.
• Expertise in Windows/macOS deployment.
• Familiarity with TCP/IP and Ethernet networking.

Responsibilities

• Provide troubleshooting support for Windows, macOS, and mobile devices.
• Image and deploy devices, manage hardware lifecycle.
• Lead inventory management and spare parts tracking.

Skills

IT experience

Windows/macOS deployment

Networking basics

Customer service

Team collaboration

Adaptability

Education

A+/MCP certifications

Job description

Overview

Job Title: On-Site IT Support Engineer (Level 1/2) - Burton On Trent

Client: A Global household brand (confidential)

Location: Burton On Trent, England (On-Site)

Duration: 15 days

Start: 30 Sep 2025 – End Date: 20 Oct 2025

Rate: On application

Responsibilities

• End-User Support: Troubleshoot Windows, macOS and mobile devices; IMAC tasks; AV systems; executive (VIP) support.
• Device Lifecycle: Image/deploy devices (Windows 10/macOS), manage hardware refresh, disposal and warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services and weekly reporting.
• Cross-Functional Collaboration: Onboard new hires, coordinate vendors and ensure SLA compliance.

Requirements

Technical:

• 3–5 years IT experience
• Windows/macOS deployment expertise
• Networking basics (TCP/IP, Ethernet)
• A+/MCP certifications (preferred)

Soft Skills:

• B2 English
• Exceptional customer service
• Team collaboration skills
• Adaptability in fast-paced environments

Logistics:

• Own car + valid license
• UK Resident
• 50 lbs lifting ability to move equipment
• Flexible schedule readiness

Why Join

• Impact: Support a global healthcare innovator’s IT ecosystem.
• Growth: Potentially long-term role in a dynamic environment.
• Support: Structured workflow.

Apply now with your CV including your location:

• Your CV
• Confirmation of local availability
• Rate acceptance: confirmed after application

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