On-Site IT Desk Analyst - 1st/2nd Line, Microsoft 365

Som3; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support firm in the United Kingdom is seeking a Service Desk Support Analyst to join their team. In this role, you will ensure smooth operation of IT systems, providing support to around 1000 users across multiple sites. Responsibilities include responding to IT requests, administering Microsoft 365, and collaborating with third-party providers. Ideal candidates will have experience in 1st/2nd line support and a solid understanding of Microsoft-based systems.

Qualifications

• Experience as a 1st / 2nd line support analyst in service desk and deskside support.
• Proficient in IT administration and support of Microsoft 365.
• Familiarity with IP Telephony and networking is essential.

Responsibilities

• Respond to IT-related calls and emails providing support.
• Log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and key business systems.
• Monitor and manage IT requests and oversee IT security administration.
• Oversee the MADC process to set up new users on Microsoft 365.
• Respond to colleague requests using the IT Service Management tool.
• Collaborate with third-party technology providers.
• Update the IT SharePoint page and contribute to a knowledge database.
• Provide help to users utilizing remote desktop tools.

Skills

1st / 2nd line support experience

IT administration of Microsoft 365

IP Telephony knowledge

Networking skills

Experience with FreshDesk

Job description

A leading IT support firm in the United Kingdom is seeking a Service Desk Support Analyst to join their team. In this role, you will ensure smooth operation of IT systems, providing support to around 1000 users across multiple sites. Responsibilities include responding to IT requests, administering Microsoft 365, and collaborating with third-party providers. Ideal candidates will have experience in 1st/2nd line support and a solid understanding of Microsoft-based systems.