On site Cleaning Supervisor

Team17 Digital Limited; Thurrock; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Facilities Management company in Thurrock is seeking a full-time Site Cleaning Supervisor to lead a diverse team and ensure high-quality service operations. This role includes directly overseeing cleaning tasks and maintaining high customer satisfaction standards. Ideal candidates should possess strong leadership skills and an adaptable nature. The position offers varied shifts within a supportive working environment. If you are looking for a dynamic opportunity to make a significant impact, we would love to hear from you.

Qualifications

• Must have strong leadership skills and the ability to manage a diverse team.
• Experience in customer-facing roles is essential.
• Willing to perform cleaning duties as part of the role.

Responsibilities

• Oversee day-to-day operations ensuring high-quality service.
• Act as a point of contact between clients and site team.
• Monitor service delivery standards and report on KPIs.
• Ensure compliance with health and safety requirements.
• Handle employee relations and customer service issues.

Skills

Strong leadership skills

Customer satisfaction focus

Team management

Adaptability

Job description

About The Role

A new and exciting opportunity has arisen for a full‑time hands‑on Site Cleaning Supervisor to join our established and growing team – a leading Facilities Management company working with a prestigious customer.

Location: Thurrock, RM16 3BG

Shifts: Fully flexible, shifts will include 0900-1700, 0600-1400, 1400-2200 in line with business needs.

Payrate: £13.21 per hour

Please note: Due to the site location and start times you will need your own transport.

This is a full‑time role, working 40 hours per week across a 5‑out‑of‑7 working pattern (including evenings, weekends and public holidays). The supervisor will work days but will be responsible for a night cleaner (who works 2200-0600) and will need to build a relationship with that operative and be prepared to occasionally overlap to ensure a good handover between days and nights and vice‑versa.

The successful candidate will need to bring new energy and, in this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast‑paced, customer‑facing environment. This role also involves cleaning yourself so must be willing to do so. If you’re looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

Key Responsibilities

• Oversee the day‑to‑day operations at the motorway services, ensuring the site runs smoothly and customers receive high‑quality service
• Act as a point of contact between the client, service providers, and the site team, ensuring clear communication and efficient operations
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
• Handle day‑to‑day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
• Lead by example, coaching and supporting the team to meet their individual and collective goals
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
• Promote best practices across the team and share knowledge to support continuous improvement

About Us

A little about us:

• A privately owned, professionally run business, operating for over 60 years
• Employing over 2,400 colleagues across over 1,800 sites nationwide
• Currently sit within the top 2% of all cleaning and security providers – £76 million turnover
• Our services include cleaning, security, specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries, brands you know and love. If you’re interested in joining us, we look forward to hearing from you.

Start Time & End Time

Various shifts required to ensure site is covered – where appropriate 0600-1400 & 1400-2200.