On Site AV Technican

AV Talent; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology service provider in the Greater London area is seeking an experienced On Site AV Technician. This role involves supporting corporate events and maintaining high-end AV systems for a major client. Key responsibilities include working as part of the AV support team, managing operational issues, and ensuring compliance with safety regulations. The ideal candidate will have excellent communication skills and a proactive approach to problem-solving, ensuring a seamless AV experience for clients.

Responsibilities

• Work as part of the Global AV break‑fix team.
• Act as the focal point for day‑to‑day operational issues for the AV service.
• Escalate unresolved queries and track problems.
• Ensure documentation and closure of tickets.
• Handle incidents/service requests within the EMEA AV estate.
• Provide daily AV status updates for EMEA locations.
• Conduct proactive daily equipment checks.
• Liaise with service providers for engineering on site.
• Maintain liaison with client teams to deliver goals.
• Update documentation to support new deployments.
• Provide client training on best practices.
• Ensure compliance with health and safety legislation.
• Participate in training courses as required.

Job description

AV Talent is working with one of the UK's leading AV & Building Services Technology company.

As the organisation transitions from a traditional AV Systems Integrator to a more complex Building Services Technology (Software, Networking, Security, AV, etc.) they are now looking for an experienced On Site AV Technician to provide corporate and events support.

You will play a pivotal role in shaping their client’s ongoing experience with the cutting‑edge technology they deliver. You will work at the client site, based in the London area.

The client is a high‑end corporate account.

Responsibilities

• Working as part of the Global AV break‑fix team
• Act as the client focal point for all day‑to‑day operational issues relating to the AV service and events for EMEA
• Escalate unresolved queries to the next level of support following client processes
• Track, route and redirect problems to correct resources
• Ensure proper recording, documentation and closure of tickets
• Provide first and second level handling of incidents/service requests within the client’s EMEA AV estate
• Proactively provide daily AV status updates for EMEA locations
• Perform proactive daily equipment checks where required
• Ensure all faults are resolved and AV maintenance and proactive checks are managed
• Liaise with service providers to organise reactive and proactive engineering on site across the EMEA AV estate
• Maintain effective liaison with the client on‑site and off‑site teams to understand and deliver their goals, company vision and requirements
• Update documentation to support new deployments and any new directives set by the client
• Provide client training and advisory on best practice
• Ensure compliance with all health and safety legislation
• Participate in training courses as required to ensure continuous progression