Omni Operations Lead: Live Bingo and Customer Experience

Buzz Group Limited; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading gaming company is seeking an Omni Operations Manager for Live Bingo. You will manage the Live Bingo experience across online and retail channels while inspiring the customer operations teams to deliver excellence. The ideal candidate will have proven leadership experience in a fast-paced, customer-focused environment. The role offers a competitive salary of up to £45,000 per annum along with various benefits including mental wellness apps and extensive annual leave.

Benefits

Help@Hand - Wellbeing app

Thrive App

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

Access to Mental Health Advocates

5 weeks Annual Leave

Qualifications

• Proven leadership experience in a fast-paced, customer-focused environment.
• Strong communication and team-building skills.
• Ability to manage multiple channels and deliver a seamless customer experience.

Responsibilities

• Deliver the Live Bingo experience across online and retail channels.
• Lead and inspire customer operations teams.
• Collaborate with the Head of Omni Operations.

Skills

Leadership experience

Strong communication skills

Team-building skills

Customer-focused environment experience

Job description

A leading gaming company is seeking an Omni Operations Manager for Live Bingo. You will manage the Live Bingo experience across online and retail channels while inspiring the customer operations teams to deliver excellence. The ideal candidate will have proven leadership experience in a fast-paced, customer-focused environment. The role offers a competitive salary of up to £45,000 per annum along with various benefits including mental wellness apps and extensive annual leave.